Return & Refund Policy

[Your Business Name] is committed to ensuring your satisfaction with every purchase. If for any reason you are not fully satisfied, we’re here to help.

1. Eligibility for Returns

  • Products must be returned within 7 days of delivery.
  • Items must be unused, unworn, and in their original packaging with all tags intact.
  • Proof of purchase (invoice/order number) is required.

2. Non-Returnable Items

Certain products cannot be returned, such as:

  • Discounted or clearance items
  • Customized or personalized orders
  • Hygiene-sensitive products (e.g., undergarments, cosmetics)

3. Exchange Policy

  • Exchanges are available for defective or wrong items received.
  • If the requested item is out of stock, you may choose a replacement or receive store credit.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection.
  • Approved refunds will be processed within 7–10 business days via your original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.

5. Return Shipping

  • Customers are responsible for return shipping costs, except in cases of damaged, defective, or wrong items sent.
  • We recommend using a trackable shipping service to ensure safe return.

6. Contact Us

If you have any questions about our return policy, please contact us:
📞 Phone: +880 1577-145014
📧 Email: rzantiquecollections@gmail.com